Client Care FAQs
How long does it take to craft my ring with DiamAura?
All DiaMaura rings, except ready-to ship rings, are meticulously crafted to order. Typically, our production time is approximately 25 business days. Please be aware that this duration may vary based on factors like design intricacy and current order volume.
How Long Does An Order Take To Arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Need help placing an order on our website?
We are here to help! Click on the chat box below each page and we will ensure seamless purchasing experience for every customer.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How Can I Choose The Right Size For Me?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
We also apply the free ring sizer, clich here to apply.
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Lab Grown Diamond FAQs
Are lab grown diamonds real?
Absolutely! Lab-grown diamonds, like those available at DiamAura, are as genuine as their mined counterparts.
They share identical optical, chemical, thermal, and physical characteristics, with the sole difference being their origin. Lab-grown diamonds are cultivated in regulated laboratory settings that replicate the intense pressure and heat conditions found in the earth's crust, which naturally give rise to mined diamonds.
What is the difference between natural diamond and lab grown diamond?
The singular distinction between a natural diamond and a lab-grown diamond lies in their genesis. Natural diamonds come into existence deep within the Earth's crust, where extreme heat and pressure facilitate their formation, which are later extracted via mining. In contrast, lab-grown diamonds are cultivated in a controlled laboratory environment, which perfectly mimics the conditions of their natural counterparts, thereby eliminating the necessity for mining. Bearing the same chemical, physical, and optical characteristics, the key difference boils down to the fact that while natural diamonds are procured through mining, lab-grown diamonds are not. This elevates lab-grown diamonds as an ethical, environmentally-friendly, and sustainable alternative, available at DiamAura.
Will I get a certification for lab grown diamonds?
Absolutely! Every lab-grown diamond larger than 0.3 carat offered by DiamAura is meticulously assessed based on the four Cs: cut, clarity, color, and carat weight, and come with a certification from IGI, the foremost authority in lab-grown gemology. IGI is a widely recognized certifier for lab-created diamonds and is utilized by a significant part of the lab-grown diamond market. This fosters a grading consistency across the industry, which in turn provides customers the convenience of comparing lab-grown diamonds and ensuring they receive value for their money.
Are lab grown diamonds ethically sourced?
Lab-grown diamonds, crafted in a meticulously monitored lab environment, offer a revolutionary alternative to traditional mined diamonds. There's no need to unearth them from the earth, providing a more environmentally conscious choice. This method of production not only minimizes environmental degradation but also eliminates the potential for unethical labor conditions and community displacement that can accompany mining practices.